Refund & Returns Policy
Madhisha Trends is a fashion jewellery brand operated under Madhisha Silvers. Please read our policy carefully to understand how we handle replacements, cancellations, and claims.
📋 General Policy Terms
Return Policy
We currently do not accept returns once the order has been delivered, as each jewellery piece is carefully quality-checked before shipping.
Exchanges
We do not offer exchanges. Please double-check the size, length, and design before placing your order to ensure the perfect choice.
Refunds & Cancellations
Refunds are only available for orders cancelled before shipment. Delivered orders are not eligible for refunds.
Customised Jewellery
All customised, engraved, or personalised jewellery pieces are non-returnable and non-refundable, unless they arrive damaged or defective.
🛡️ Damaged Items & Replacements
Damaged or Wrong Items (48-Hour Claim Window)
If your jewellery arrives damaged or incorrect, please contact us within 48 hours of delivery with clear unboxing photos/videos.
Return Shipping Costs
In case of a damaged or wrong product delivered, Madhisha Trends will cover all return/replacement shipping charges. For any other reason, the buyer will bear the shipping cost.
Replacement Processing Timeline
Approved replacement requests are processed, quality-verified, and shipped within 5 to 7 business days with live tracking updates provided via WhatsApp and SMS/Email.
Need Help with a Damaged Item?
Please share your Order ID along with clear parcel unboxing photos/videos on WhatsApp within 48 hours of delivery.